Refund policy
Return & Refund Policy
At IFy Atelier, every book is printed to order through our trusted print partner. Because each item is made specifically for your order, we do not accept returns or exchanges for change of mind, incorrect orders, or buyer’s remorse.
Damaged, defective or incorrect items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, please contact us at hello@ifyatelier.com within 14 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the damaged item, including the cover, pages (where applicable), and the packaging
In most cases, you will not be required to return the damaged item. Once your claim has been reviewed, we will arrange an appropriate resolution, which may include a replacement or refund, where appropriate.
Returns
Because our books are printed to order, we do not accept returns for:
- Change of mind
- Ordering the wrong item
- Accidental purchases
- Customer preference
Returns sent without prior approval will not be accepted.
Cancellations
Orders may only be cancelled before production has begun.
As production usually starts shortly after an order is placed, cancellation requests cannot be guaranteed.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you may have additional statutory rights under applicable consumer protection laws.
However, please note that products printed specifically to your order may be exempt from the standard 14-day cancellation right where permitted by law.
If you have any questions, please contact hello@ifyatelier.com before placing your order.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days for your bank or payment provider to process the refund.
If you have not received your refund after 15 business days from approval, please contact hello@ifyatelier.com.